REQUIREMENTS:

• Minimum 2+ years of experience managing teams providing frontline client support in a social services setting.
• Fantastic organizational skills and ability to manage and prioritize a complex workload with rapidly changing demands.
• A creative, self-driven attitude and proven ability to build something new from scratch.
• Ability to work collaboratively with people of diverse personal and professional backgrounds.
• A process-oriented mindset with an openness and adaptability to new environments.
• Ability to thrive in a fast-paced environment with shifting priorities and ability to navigate change.
• Demonstrated proficiency working with Customer Relationship Management databases or similar tracking and organizing technologies.
• Excellent interpersonal communication and organizational skills
• Excellent attention to detail required
• A strong desire to work in a collaborative environment centered on social justice and equity.
• Strong written and verbal communication skills with strong proficiency in Microsoft Office, and Google Suite.

MORE ABOUT THE ROLE:

The Community Economic Defense Project (CEDP) is in search of a qualified Service Coordination Supervisor. This role will support our Service Coordination Team, members of which support clients in our Denver office, assess client needs, review applications for assistance for eligibility, and coordinate with internal and external parties. The ideal candidate will have experience in processing applications for assistance, including reviewing for eligibility and managing changing program rules, coupled with proficiency in technology like Google Sheets, Hubspot, Salesforce, or similar CRMs. In addition to technical expertise, we prioritize servant leadership qualities, daily engagement with team members, and effective collaboration with upper management. Candidates must thrive under pressure, meet tight deadlines, exercise sound judgment, and possess strong communication skills to adapt and enhance processes in a dynamic environment. Top candidates will showcase exceptional time management, organizational skills, self-motivation, and autonomy.

IN THIS ROLE YOU WILL:

• Supervise the Service Coordination Team, supporting the team where necessary
• Oversee the scaling of our Service Coordination function, which handles intra-CEDP program referrals and overall support through a client’s experience of CEDP programs
• Provide referral review and intake support as needed
• Understand key success measures for your team, including but not limited to case eligibility review goals, and track against daily and weekly progress goals
• Ensure the team’s timely and accurate entry in multiple systems, including HMIS
• Quickly identify action steps to improve the team’s performance as needed
• Actively encourage feedback from team members and create safe space for ideas
• Build and maintain team morale by focusing on individual relationships and supporting the team
• Participate in CEDP’s ongoing efforts to improve upon existing processes by maintaining openness and curiosity about processes, systems and technologies