Service Coordinator – 2W Rental Business at DriveX Mobility Pvt Ltd

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

16 Oct, 26

Salary

0.0

Posted On

18 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Management, Fleet Operations, Vendor Management, Technical Troubleshooting, Quality Control, Inventory Control, Compliance Documentation, MIS Reporting, Problem Solving, Rider Empathy, Customer Experience, Cost Control

Industry

Motor Vehicle Manufacturing

Description

Service & Repairs Management · Plan & track Express & Periodic service, breakdown repairs, accident jobs, and refurb for all fleet -2Ws · Liaise with DriveX workshop, Authorized service centers / popup Service Staton for estimates, and job closure · Drive TAT: Ensure Service, Pre-Receival Inspection, Pre-Delivery Inspection, Customer experience, Refurb jobs close within Service Level Agreement · Do post-repair quality check before vehicle goes back on-road Rider Issue Resolution · Single point for rider-reported issues via app/call/WhatsApp · Triage issue severity, arrange pickup/drop, provide temp replacement if needed · Track open tickets to closure and update riders on ETA Compliance & Documentation · Ensure Insurance, Pollution certificate, Registration, Fitness valid for 100% fleet · Maintain job cards, invoices, warranty claims, and vehicle-wise service history · Update vehicle status daily Cost & Inventory Control · Approve spares replacement: tyres, batteries, brake pads based on km run, age, failure % · Monitor repeat repairs, and scrap/refurb decisions to control ₹/km cost · Maintain vendor scorecard and negotiate Turn Around Time (TAT) /cost MIS & Reporting · Daily: Fleet downtime, open jobs, TAT breach, ETA updates · Weekly: Inspection failure %, vendor performance, cost per vehicle, repeat complaint % · Flag trends like specific model failures or service center delays · Perform other duties and operational tasks as assigned to support changing business requirements and ensure smooth day-to-day operations Requirements Qualifications: Diploma/Graduate. Automobile/Mechanical preferred Experience: 1-3 yrs in 2W service advisor, fleet ops, or bike rental operations Technical Skills: Basic knowledge of 2W ICE/EV - engine, battery, tyres, electricals, Know how to ride a motorcycle with a valid driving license Soft Skills: Strong follow-up, vendor management, good interpersonal skills, teamwork, problem solving skill, continuous learning mindset, rider empathy, sense of urgency Tools: Excel/Google Sheets, ERP/CRM, WhatsApp for Ops

Responsibilities

Manage the end-to-end service, repair, and refurbishment of a two-wheeler rental fleet while ensuring strict adherence to SLAs. Act as the primary point of contact for rider issues and maintain all vehicle compliance and documentation.