Service Coordinator at ADVANCED MACHINE & ENGINEERING CO

Rockford, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

0.0

Posted On

09 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Mechanical Aptitude, CNC Manufacturing, Service Coordination, Customer Support, Parts Management, Troubleshooting, Problem-Solving, Teamwork, Communication, Logistics Management, Inventory Control, Technical Drawings, Hydraulic Systems, Electrical Systems, Mathematical Abilities, Analytical Abilities

Industry

Machinery Manufacturing

Description

Description Summary: The Service Coordinator plays a key role in supporting the Tool Clamping Systems (TCS) division at AME through a combination of technical, operational, and customer-facing activities. This individual will assist in managing service workflows, perform mechanical repair and assembly tasks, and serve as a point of contact for customer support and partner coordination. This role is intended for a mechanically inclined professional seeking a long-term career path within the CNC manufacturing and spindle industry. Training and certification opportunities will be provided through AME and international partner headquarters, with a clear “level-up” program for professional growth and development. Essential Duties & Responsibilities: Gain proficiency in all aspects of TCS service, repairs, and maintenance. Coordinate repair work to ensure timely completion and high-quality standards. Provide detailed and accurate customer quotations for TCS repairs and spare parts. Collaborate with international partners and internal teams regarding technical, service, and operational matters. Troubleshoot and resolve customer issues with a solution-oriented approach. Support inventory control and ensure adequate stock of spare parts. Assist with logistics management related to service activities. Participate in internal meetings, phone calls, and Virtual meetings as needed. Maintain an organized and efficient workspace following 5S principles. Participate in training and certification programs. Qualifications & Requirements: Education: High School Diploma/GED required Experience: Prior experience in CNC manufacturing, mechanical service, or spindle systems. Knowledge of drawbar mechanisms or comparable tool clamping technologies. Experience in service coordination, customer support, or parts management Reading Ability: Must be able to read and understand English Skills: Strong mechanical aptitude and comfortable working hands-on. Basic understanding of hydraulic and electrical systems (preferred). Ability to read and interpret technical drawings. Solid mathematical and analytical abilities. Proven troubleshooting and problem-solving skills. Effective teamwork, interpersonal, and communication skills. Highly motivated, career-focused, and eager to learn about the manufacturing industry. Willingness to travel (approximately 10–15% annually) to customers and partners. Demonstrate commitment to quality, organization, and safety. Physical Demands: Be able to lift to 50lbs of weight Forklift license or experience with material handling equipment. Stand 8+ hours, walk, push, pull, reach overhead, and bend to the floor Work Environment: Physical hazards from moving equipment and machine parts High noise levels from operating machines Breathing fumes, dust and mist Skin exposure to oils and cutting fluid

Responsibilities

The Service Coordinator is responsible for managing service workflows, performing mechanical repairs and assembly tasks, and serving as a point of contact for customer support. This role also involves coordinating repair work and collaborating with international partners and internal teams.