JOB OVERVIEW

A.I.M. Wellness is seeking aService Coordinator to provide person-centered Targeted Case Management. The Service Coordinator will help clients access services, reduce barriers, and make progress on individualized goals. This role requires a compassionate, organized professional who can connect clients with resources, support care coordination, and uphold compliance standards.

REQUIREMENTS

• Education: Bachelor’s degree in Social Work, Psychology, Human Services, or a related field.
• Familiarity with community resources and Medicaid/managed care processes (authorizations, referrals, documentation standards).
• Strong organizational, communication, and advocacy skills.
• Ability to work effectively in fast-paced environments and diverse community settings.
• Experience: Case management, social services, or behavioral health experience preferred.
  Job Types: Full-time, Contract
  Pay: $35,000.00 - $65,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Work Location: Hybrid remote in Leitchfield, KY 4275

• Conduct strengths-based needs assessments and develop individualized service plans; review and update plans as needed.
• Coordinate referrals and linkages to community resources (e.g., medical, psychiatric, MAT, housing, transportation, employment/education, food, childcare).
• Schedule and track client appointments; provide reminders, follow-ups, and re-engagement outreach after missed visits.
• Monitor progress toward goals through regular contact with clients, family members, and home visits; document outcomes and adjust plans accordingly.
• Collaborate with treatment providers, community partners, and organizations; assist clients in navigating systems of care.
• Maintain accurate, timely case notes, service plans, ROIs, and quality metrics in the EHR.
• Educate and advocate for clients regarding benefits, services, and resources.
• Identify and address social determinants of health, including transportation, housing, and food security.
• Provide non-clinical crisis support and safety planning within scope; connect clients with clinical staff or emergency services when appropriate.
• Maintain a current resource directory and support program improvement efforts.
• Ensure compliance with HIPAA, confidentiality, and documentation standards.
• Demonstrate reliability, productivity, and professionalism in all client and team interactions.