Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
Who You Are
You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. A focus on continuous improvement is in your DNA. You build trust, by clear communication with no prestige.
If the above sounds like you, this position might be just what you’re looking for!
About The Job
Responsibility for planning the field service activities in order to create an excellent customer experience.
This role will be based in our Tuas Service Centre, with a hybrid arrangement of 4 days in office and 1 day from home.

Job Description

• Placing of customer purchase orders onto relevant systems.
• Planning and daily management of service engineers work schedules.
• Manage engineers further actions/leads from service reports.
• Ensure that jobs are executed according to importance in close cooperation with Team Managers.
• Support and input complex/non standard quotations for Field Service in order to meet company/divisional targets.
• Ensure timely control of order backlog and credit queries.
• Administer Performance Agreements closely with service sales.
• Monitoring of special tools, certifications and vaccinations etc.

What You Know

• At least a Diploma in Engineering, Business Administration or a related field.
• 3 - 5 years’ working experience in a service coordination, technical support or operations role.
• Proficiency in using IT tools, MS365 environment.
• Familiar with ERP systems and processes for job tracking, inventory and invoicing.
• Familiar with mechanical drawings for general arrangements, assembly and schematic drawings.
• Familiar with Singapore’s Ministry of Manpower regulations for service staff deployment and compliance.
• Strong proficiency in English. Proficiency in additional local languages such as Malay or Chinese language is an added advantage.
• Familiar with MNC standards for compliance, sustainability, and customer service excellence.
• Ability to work independently, prioritize and multi-task with minimal supervision in a fast-paced environment

What’s In It For You
We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success.
We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate’s fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.

LI-TS

Please refer the Job description for details