Service Coordinator at AM/PM Door Inc

Los Angeles, California, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

30.0

Posted On

23 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scheduling, Dispatching, Customer Communication, Work Order Management, Data Management, Parts Coordination, Vendor Coordination, Internal Collaboration, Prioritization, Follow-through, Communication Skills, Organization, ServiceTitan, ServiceMax, Microsoft Office Suite

Industry

Construction

Description

Service Coordinator Location: On-site About the Role The Service Coordinator is the operational backbone of AM/PM Door's service department. You'll own the daily scheduling of technicians, manage incoming service requests, and keep customers informed from first call through job completion. This is a fast-paced, detail-oriented role that requires strong communication skills, the ability to manage competing priorities, and a genuine interest in keeping field operations running smoothly. You don't need to be a door technician—but you'll work closely with them every day. A willingness to learn the product lines and ask good questions goes a long way. Key Responsibilities Scheduling & Dispatch Assign and schedule service calls, maintenance visits, and repairs across the technician team based on geography, skill set, and urgency Adjust daily schedules in real time as priorities shift, call-outs occur, or emergency work comes in Coordinate with technicians throughout the day to track job status, confirm ETAs, and relay updates to customers Customer Communication Serve as the primary point of contact for customers from service request intake through job completion Set clear expectations on scheduling windows, technician arrival, and job timelines Handle follow-up calls, reschedule requests, and escalations professionally and promptly Work Order & Data Management Open, update, and close work orders accurately in the service management system Capture job details, parts used, labor hours, and technician notes for billing and reporting purposes Track open and pending work orders to ensure nothing falls through the cracks Parts & Vendor Coordination Assist with parts ordering and tracking to support active service jobs Coordinate with vendors and suppliers on lead times and availability as needed Flag material shortages or delays that could impact job scheduling Internal Collaboration Partner with the Service Manager to prioritize workloads and surface capacity issues early Communicate proactively with billing, sales, and project teams to ensure smooth handoffs and accurate job data Support onboarding of new technicians by helping them understand scheduling workflows and communication expectations Qualifications Required 2+ years of experience in a dispatching, scheduling, customer service, or operations coordination role Strong written and verbal communication skills—comfortable talking with customers, technicians, and managers throughout the day Proficiency with scheduling software, CRMs, or service management platforms (experience with ServiceTitan, ServiceMax, or similar is a plus) Ability to manage multiple priorities simultaneously without losing track of details High level of organization and follow-through; you close loops Preferred Background in field service industries such as HVAC, plumbing, electrical, doors, or construction Experience coordinating a team of field technicians or drivers Comfort with Microsoft Office Suite and basic data entry What We Offer Competitive hourly pay commensurate with experience $20-$30 per hour Health, dental, and vision benefits Paid time off and company holidays A stable, growing company with a close-knit team and room to grow AM/PM Door Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

Responsibilities

The Service Coordinator acts as the operational backbone by owning daily technician scheduling, managing incoming service requests, and maintaining customer communication from initial contact through job completion. Key duties involve assigning and adjusting service calls based on geography and urgency, tracking job status, and managing work orders and data accurately.