Service Coordinator
Location:Charlotte, NC, US, 28217
Workplace Environment: Hybrid
Company: AmeriGas Propane, Inc.
Requisition Number: 27289
When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.

• Build efficient service schedules for technicians in supported locations while adhering to the service standard operating procedures
• Partner with customer experience team to ensure appropriate jobs and fees are quoted consistently to customers to meet service revenue targets.
• Emergency dispatching – Coordinate ETA with Drivers/Service Technicians and Customers
• Work with District Operations to incorporate local knowledge to increase scheduling optimization
• Reschedule any required work from the previous day and change or make additions to the schedule as needed due to varying conditions
• Review district dashboard and service health check daily – identify aging open service orders, upcoming PFI, and recertification’s and ensure work is scheduled.
• Lead weekly District Service Planner meetings with district management. Make recommendations to maximize staffing, delivery, and service efficiencies.
• Work with District Operations to prioritize, schedule or eliminate aging open work orders
• Work with District Operations to ensure data collation and service work is posted daily
• Follow up on work that remains outstanding in service order pool and in CRM
• Partner with Delivery Coordinator to ensure timely response for emergencies and execution of service and delivery related tasks as necessar