SUMMARY

Do you have an entrepreneurial mindset and a talent for growing business? Are you looking for an employer that empowers you to treat the business as your own? We are currently seeking a dynamic Service Coordinator for our Montreal branch. In addition to being the center piece of the
Service Operation team and this role requires strong interpersonal and problem-solving skills, a facility to quickly adapt to everchanging customer needs and a strong motivation to help the team achieve its operational and sales objectives. We are looking for someone to help us build a high performing team and create a warm and inclusive atmosphere. If you are someone who has a passion for customer service and planning, while balancing your work-life, then apply now.

• Create, assign, and coordinate service technician work schedules.
• Establish assignment priorities and dispatch personnel accordingly.
• Create, dispatch, debrief, close and invoice work orders (full cycle).
• Support the local Branch Manager with creating and submitting work order estimates and proposals.
• Follow up with customers on existing proposals to help the branch achieve its monthly objectives.
• Enter Scale System and data sheet information into new Service Management software (Salesforce/ServiceMax).
• Maintain and organize files and databases
• Provide superior customer service to clients on the phone and via electronic correspondence.
• Follow-up with customer to review satisfaction and to understand opportunity for improvement.
• Shipping and receiving service parts.