ABOUT DANBY:

Danby was established 78 years ago with a humble vision of creating truly innovative appliances that would offer big product features for small space living. Like you, we’ve moved with the times by continually evolving the functionality and innovative features of our products, so not only do they look good, they’re built great too.
Danby’s goal of being the largest compact and specialty appliance company in North America is already being realized. Our strong leadership, creativity and innovation provides us with the tools to ensure future growth for many years to come.
At Danby, it’s not just a job, it’s a career.

Here are some of the reasons why being employed with Danby may be your best career move:

• You will be a part of a company where you can be part of change and really make an impact!
• You will have the ability to work with great people who are passionate about our industry.
• You will work for an established company that actually believes in its values and does their best to live them out!

Danby is an equal opportunity employer, we are committed to an inclusive, equitable and accessible workplace. Accommodations are available upon request in all aspects of the recruitment process.

JOB OVERVIEW:

As the Service Coordinator, you will report to the Service Manager and work closely with our authorized service providers to maintain a positive relationship. This role requires you to dispatch and review Warranty repair claims and authorization requests by investigating provided information to determine if approval can be provided. You will also communicate with our service providers to answer questions and obtain additional information for claims as needed. We are seeking an individual that can demonstrate strong organizational and communication skills with a keen eye for detail, eager to enhance our brand, service level, and culture.

EDUCATION, TRAINING AND QUALIFICATIONS:

• 2+ years of experience in a service coordinator role or related field.
• A diploma or degree in a related field is an asset.
• Bilingual in French (written and verbal) is required.
• Experience with CRM platforms (NetSuite and Service Bench preferred).
• Knowledge of home appliances and appliance repair is preferred.

SKILLS AND ABILITIES:

• A highly collaborative attitude focused on providing the best support and service.
• Creative thinker with a strong attention to detail.
• Strong organizational skills.
• Strong attention to detail and investigative skills.
• Time management.
• Proficiency in Microsoft Office products.