Service Coordinator at Butler Machinery Company

Bismarck, North Dakota, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Mar, 26

Salary

0.0

Posted On

06 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Customer Service, Detail Oriented, Organization, Technical Knowledge, Excel, Word, PowerPoint, Web-Based Functionality, Mechanics, Technology, Teamwork, Work Order Management, Service Reports, Warranty Process, KPI Monitoring

Industry

Machinery Manufacturing

Description

Do you want to work independently but still be part of a winning team? Does the opportunity to meet new people, build relationships, and help people grow their business sound like a rewarding career? We are in need of a Service Coordinator. As a Service Coordinator, you would be responsible for reviewing, managing, and closing work orders, assisting in monitoring of Service Key Performance Indicators, and much more! This is your opportunity to grow professionally with an industry-leading equipment provider with a 70-year presence in the marketplace! The selected applicant for this position, will need to reside in one of the following locations: * Fargo, ND * Bismarck, ND * Sioux Falls, SD * Rapid City, SD Responsibilities: * Regularly review work orders and help minimize the time between completion and invoicing. * Reviews Service Reports and SIMS to assure accuracy. * Assist with the Warranty and SiTech work order process * Create and review the work order workflow process * Works with Technicians, Advisors, and Department Managers closely. * Understands the complete process of a service dept. * Works within and promotes vision, mission, and values of BMC. * Performs other duties as assigned. Qualifications: * A two year degree or equivalent experience and training preferred. * Background in mechanics or technology preferred. * Must have an understanding of time requirements to perform specific jobs. * Experience with Excel/Word/PowerPoint and Web-Based functionality is necessary. * Able to handle multiple tasks. * Excellent communication and customer service skills. * Detail oriented. * Good organization skills are essential. * Technical knowledge to read and understand Service Reports. * Applicant must be able to work well within a team environment. As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package: * 10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution * Health Insurance – 3 plan options * Health Savings Account – Employer contribution up to $1,300/year * Dependent Care Flex Spending Account * Dental Insurance – 2 plan options * Vision Insurance * Basic Life/AD&D and Supplemental Life Insurance * Employer paid Short-Term Disability Coverage – 60% of base pay/salary * Long-Term Disability Coverage * Maternity / Paternity Benefits * Holidays * Paid Time Off (PTO) * 401(K) Plan * Employee Assistance Program (EAP) – including Health Coaching * SmartDollar – employer paid financial planning program * Legal Shield/ID Shield products * Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization EOE /Vet/Disability #LI-Onsite

Responsibilities

The Service Coordinator is responsible for reviewing, managing, and closing work orders, as well as assisting in monitoring Service Key Performance Indicators. They will work closely with Technicians, Advisors, and Department Managers to ensure the accuracy of service reports and workflow processes.