Service Coordinator at Butler Machinery Company

Bismarck, North Dakota, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jun, 26

Salary

0.0

Posted On

21 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Work Order Management, Service Report Review, Warranty Processing, Workflow Process Creation, Collaboration, Service Operations Lifecycle, Attention To Detail, Organizational Skills, Technical Knowledge, Teamwork, Excel, Word, PowerPoint, Web-Based Functionality, Prioritization, Communication

Industry

Machinery Manufacturing

Description

We are seeking a Service Coordinator to join our corporate team. In this role, you will play an essential part in supporting our service and parts operations by opening, reviewing, managing, and closing work orders, and ensuring accuracy throughout parts and service processes. This is an excellent opportunity to grow professionally with an industry‑leading equipment provider with more than 70 years of success in the marketplace! Location Requirements The selected candidate must be based in one of the following locations: * Fargo, ND * Bismarck, ND * Sioux Falls, SD * Rapid City, SD Responsibilities: * Reviews work orders regularly and helps minimize the time between completion and invoicing. * Reviews Service Reports and SIMS to ensure accuracy. * Assist with the Warranty and SiTech work order process. * Create and review the work order workflow process. * Collaborates closely with Technicians, Service Advisors, and Department Managers. * Understands the full lifecycle of service department operations. * Works within and promotes vision, mission, and values of BMC. * Performs other duties as assigned. Qualifications: * A two-year degree or equivalent experience and training preferred * Background in mechanics or technology preferred * Must have an understanding of time requirements to perform specific jobs * Experience with Excel/Word/PowerPoint and Web-Based functionality is necessary * Ability to prioritize and manage multiple tasks simultaneously * Excellent communication and customer service skills * High level of attention to detail * Strong organizational skills * Technical knowledge to read and understand Service Reports * Ability to thrive in a team-oriented environment As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package: * 10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution * Health Insurance – 3 plan options * Health Savings Account – Employer contribution up to $1,300/year * Dependent Care Flex Spending Account * Dental Insurance – 2 plan options * Vision Insurance * Basic Life/AD&D and Supplemental Life Insurance * Employer paid Short-Term Disability Coverage – 60% of base pay/salary * Long-Term Disability Coverage * Maternity / Paternity Benefits * Holidays * Paid Time Off (PTO) * 401(K) Plan * Employee Assistance Program (EAP) – including Health Coaching * SmartDollar – employer paid financial planning program * Legal Shield/ID Shield products * Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization EOE /Vet/Disability #LI-Onsite

Responsibilities

The Service Coordinator will support service and parts operations by managing the full lifecycle of work orders, including opening, reviewing, managing, and closing them while ensuring process accuracy. Key duties involve regular review of work orders and service reports to minimize invoicing delays and assisting with warranty processes.