ARE YOU LOOKING FOR A NEW OPPORTUNITY WHERE YOU CAN BE THE HEART OF THE ACTION IN OUR SERVICE DEPARTMENT?

Chinook Equipment in NISKU is looking for an experienced Service Coordinator to join our team. The Service Coordinator will work closely with the Service and Parts Team in our Branch and will be responsible for work order creation, warranty documentation, appointment booking and maintaining long-term customer relationships.

• Oversee and administer warranty claims, ensuring all details are met and in compliance with manufacture guidelines and conditions
• Understand warranty policy manuals and coordinate with the Centralized Warranty Writer to ensure all appropriate documentation is received & recorded from technicians on service jobs to obtain maximum reimbursement from OEMs
• Schedule and book service work appointments both in the shop and in the field to provide timely service for customers
• Follow up on calls and emails, and recent work completed
• Monitor monthly work orders and close for month end tasks
• Help monitor service truck maintenance/NSC requirements
• Provide quotes for customers on jobs
• Revision of technician comments on service invoices, ensuring the correct notes are input for the customer to read
• Develop and maintain positive relationships with customers, ensuring our employees make customer satisfaction a priority to create customer loyalty and generate referrals
• Maintain effective communication within the department and with other leaders in the Branch; working together to identify opportunities and resolve issues
• Direct shop hand for duties and responsibilities