QUALIFICATIONS / EXPERIENCE:

• At least 3 – 5 years previous experience preferred.
• Friendly, flexible and be willing to work as part of a team in a support capacity. Also able to work independently.
• Excellent organisation, motivation, and communication skills with strong attention to detail.
• Courteous and professional telephone manner.
• PC literate including working knowledge of Microsoft Office.
• Experience working within a CRM system (preferably Salesforce) and experience dealing with stock control would be an advantage.
• Experience and the ability to work within a company defined quality management system and working towards and within both ISO and INAB standards.
• Flexibility when required with regards to work responsibilities.
• Ability to work under pressure and show initiative.

KEY RESPONSIBILITIES

The principal duties and responsibilities of the Service Coordinator are to ensure that our customers receive a positive experience in their communication with the Service Department and that all service calls and enquiries are dealt with in an efficient and professional manner.
Project a positive image of Cruinn Diagnostics by interacting with customers, visitors and suppliers in a professional, friendly and courteous manner at all times.