Service Coordinator-CTS at Atlas Copco Nigeria Ltd
Lagos, Lagos, Nigeria -
Full Time


Start Date

Immediate

Expiry Date

14 Sep, 25

Salary

0.0

Posted On

15 Jun, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Information Technology/IT

Description

SERVICE COORDINATOR-CTS

Functional area: Service
Country: Nigeria
City: Lagos
Company name: Atlas Copco Nigeria Ltd
Date of posting: Jun 10, 2025
Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

How To Apply:

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Responsibilities
  • Administering the planning of all open orders, ensuring that the department service requirements are met promptly and efficiently.
  • Ensuring the orders are correctly created, allocated, and released to the engineer before the visit date.
  • Ensuring all parts are available, before the visit date.
  • Liaising with customers and sales engineers by phone or e-mail to arrange and confirm the service visits, and ensure they are fully aware of the work and the date the work is to be carried out.
  • Monitoring and recording the progress of all customer orders to ensure work is fully completed, and any additional work is planned and completed promptly.
  • Ensuring all service orders are closed and/or invoiced immediately upon completion by a service engineer.
  • Maintaining all orders on the Planning Board, to ensure all work is correctly allocated, so that quality reports can be gathered via SAP reporting facilities.
  • Regularly liaise with the Service operations Manager and Field Service Engineers, internal departments, and other Service Centers to expedite customer requests.
  • Regularly liaise with the Field Service Engineers, Service Technical support specialist, and Operations Manager to highlight and resolve any operational / planning problems effectively and efficiently.
  • Collating information from the Field Service Engineers to accurately record and maintain customer records and information.
  • Correctly prioritizes the different stakeholder’s requests, both internally and externally.
  • Engage the Field Service Engineers to ensure that all safety report is properly logged and inputted into the system.
  • Follow up with the Field Service Engineers on SmartLink connectivity and adoption.
  • Undertake ad-hoc project work as and when required.
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