SERVICE COORDINATOR-CTS

Functional area: Service
Country: Nigeria
City: Lagos
Company name: Atlas Copco Nigeria Ltd
Date of posting: Jun 10, 2025
Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

• Administering the planning of all open orders, ensuring that the department service requirements are met promptly and efficiently.
• Ensuring the orders are correctly created, allocated, and released to the engineer before the visit date.
• Ensuring all parts are available, before the visit date.
• Liaising with customers and sales engineers by phone or e-mail to arrange and confirm the service visits, and ensure they are fully aware of the work and the date the work is to be carried out.
• Monitoring and recording the progress of all customer orders to ensure work is fully completed, and any additional work is planned and completed promptly.
• Ensuring all service orders are closed and/or invoiced immediately upon completion by a service engineer.
• Maintaining all orders on the Planning Board, to ensure all work is correctly allocated, so that quality reports can be gathered via SAP reporting facilities.
• Regularly liaise with the Service operations Manager and Field Service Engineers, internal departments, and other Service Centers to expedite customer requests.
• Regularly liaise with the Field Service Engineers, Service Technical support specialist, and Operations Manager to highlight and resolve any operational / planning problems effectively and efficiently.
• Collating information from the Field Service Engineers to accurately record and maintain customer records and information.
• Correctly prioritizes the different stakeholder’s requests, both internally and externally.
• Engage the Field Service Engineers to ensure that all safety report is properly logged and inputted into the system.
• Follow up with the Field Service Engineers on SmartLink connectivity and adoption.
• Undertake ad-hoc project work as and when required.