We are looking for proactive and organised individuals to join our Engineering Service Scheduling and Equipment Installations team to provide administrative and customer service support to our portfolio of dental customers. These varied roles will internally manage customer expectations and liaise with different departments of the business to ensure our dental engineers and equipment requests are coordinated in a timely manner. No two days are the same in these fast paced roles! So we need individuals who have a keen eye for detail, excellent communication skills and enjoy working in a collaborative environment.

• Answering emails and inbound/outbound calls from our dental customers and suppliers, resolving engineering support queries and actioning equipment requests.
• Providing efficient time and geographical management to the engineer’s scheduling diary
• Scheduling planned maintenance service work to ensure customer equipment is compliant and following manufacturer’s standards.
• Liaising with teams to arrange deliveries and the installation of dental equipment.
• Assisting with the invoicing process, ensuring quotations are raised in an efficient manner and resolving any key client issues or complaints.
• Managing multiple inbox, providing timelines to customers and ensuring multiple system are maintained and kept up to date with relevant information.
• Being commercially driven working to service group KPI targets in terms of revenue, attendance to breakdowns and communication levels to customers.
• Being first point of contact for engineering support to our customers on incoming phone calls.
• Raise breakdown cases on the Microsoft CRM Field One system, assign to an engineer and keep customer updated. Follow any customer enquiry through to conclusion
• Building customer and supplier relationships and providing quality care and customer and supplier satisfaction.
• Respond knowledgeably to questions or queries from existing and future customers on our product and service offering
• Ensure customer is provided with all documentation and reports following an engineer visit which allows them to remain compliant for any inspection visits.