Service Coordinator (Defined Term) - Hybrid, Wayne NJ
Date: Sep 3, 2025
Location:Wayne, NJ, US
Company: Getinge USA Sales, LLC

WITH A PASSION FOR LIFE

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.
Are you looking for an inspiring career? You just found it.

MINIMUM REQUIREMENTS

• Associates Degree or an equivalent combination of education and relevant work experience.
• Minimum 1-year experience providing internal and/or external customer phone support, preferably supporting service or sales.
• Preferred dispatch experience and using SAP or an industry standard ERP system.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Strong interpersonal and verbal communication skills.
• Positive, can do attitude and the ability to prioritize tasks in a fast-paced environment.
• Experience with an ERP system (ideally SAP) is preferred.
• Basic skills in Microsoft Outlook, Word, Excel and Power Point.
  The pay range for this position is a minimum of $29.00 and a maximum of $32.00 per hour.
  This is a “Defined Term” assignment that will last approximately 24 months or until project is complete. Defined Term employees are eligible for most benefits (including health insurance and paid time off) while on assignment.

ABOUT US

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

• Receives calls from Getinge phone tree for dispatch and creates and dispatches service orders per Getinge established operational procedures and compliance regulations
• Routes misdirected calls to appropriate Getinge team as required
• Obtains complete information from all customers required to create and dispatch service orders using persuasive communication skills
• Creates install orders in SAP and dispatches to field from information received from various Customer Service teams
• Supports the Technical Support Group with the creation and release of internal and external customer requests for service
• Monitors various Dispatch inboxes, ensuring field requests for service order creation are responded to in a timely manner
• Coordinates with various internal and external partners and departments to dispatch and update service orders in SAP as requested by Service management and field personnel
• Coordinates with demo/rentals and Depot team to generate RMAs for in-house repairs and restores
• Maintains and monitors Field Service Scheduler to ensure proper backup coverage for Field Service Technicians
• Receives and relays clinical emergency calls to the on-call clinicians for all ACT modalities
• Coordinates the generation, assignment and closure of Field Action service orders as required by Regulatory and Quality
• Ensures complaints are generated in compliance to Getinge SOP and properly routes requests from the DCU to relevant parties
• Any additional assignments/ ad hoc projects may be assigned by Service management