THIS OPENS THE DOOR TO YOUR FUTURE: OUR OPPORTUNITY

Gliderol Garage Doors is one of Australia’s largest manufacturers and distributors of sectional, roller doors & operators. Gliderol has a well-established business with a strong brand name and market position. The company is a significant Australian employer and has manufacturing facilities located throughout the country.
This is a fast-paced, customer-facing coordination role where you’ll be the central point of contact between customers, technicians, and internal departments. You’ll be responsible for scheduling service and installation jobs, managing logistics, and ensuring a smooth end-to-end process.

Key responsibilities will include:

• Book and schedule service and installation jobs
• Assign jobs to technicians based on their location and availability
• Call customers to confirm bookings and job details
• Update job schedules when changes or urgent requests come in
• Keep records and job information up to date in the system
• Stay in touch with technicians throughout the day to track progress
• Follow up on any incomplete jobs or missing parts
• Help finalise jobs so they’re ready for invoicing

• Work closely with the operations, warehouse, and customer service teamsMake sure customers are kept informed and happy with the service

YOUR SKILLS

• Strong administrative and organisational skills
• You enjoy problem-solving and juggling competing priorities
• You thrive in a collaborative, customer-centric environment
• Excellent communication skills – written and verbal
• Confident dealing with customers and resolving issues professionallyIntermediate MS Office skills and experience using job management or scheduling systems.

• Book and schedule service and installation jobs
• Assign jobs to technicians based on their location and availability
• Call customers to confirm bookings and job details
• Update job schedules when changes or urgent requests come in
• Keep records and job information up to date in the system
• Stay in touch with technicians throughout the day to track progress
• Follow up on any incomplete jobs or missing parts
• Help finalise jobs so they’re ready for invoicing
• Work closely with the operations, warehouse, and customer service teamsMake sure customers are kept informed and happy with the servic