Service Coordinator at Emerson autotmotive

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

23 Sep, 26

Salary

0.0

Posted On

25 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Coordination, Data Analysis, Resource Scheduling, CRM, Microsoft Excel, Workflow Optimization, Reporting, Stakeholder Management, Invoicing, Digital Tool Adoption, Project Tracking, Communication

Industry

Automation Machinery Manufacturing

Description

Position Summary: The Service Coordinator – Perfect Execution plays a key role in enabling smooth, efficient, and high‑quality service delivery across the MEA region. This role supports day‑to‑day service operations, emergency requests, and planned activities by coordinating orders, data, digital tools, and stakeholders. The position focuses on optimizing workflows, improving service execution processes, and ensuring accurate reporting to enhance operational efficiency, customer satisfaction, and overall service performance. In This Role, Your Responsibilities Will Be: * Coordinate service orders from receipt through execution and closure, ensuring scope clarity, documentation completeness, and alignment with quotations. * Support seamless handover of service orders from sales or customer service teams to service execution teams. * Book service orders in enterprise systems and ensure all required documents are received, validated, and stored for reference. * Track service job progress in collaboration with internal teams to support timely job closure and invoicing. * Create, assign, and schedule field service jobs based on priority, location, and resource availability. * Review service engineer debrief reports for accuracy, completeness, and timely submission. * Support preparation and submission of draft and final invoices in coordination with relevant stakeholders. * Drive adoption and effective use of service digital tools, dashboards, and reporting to improve cycle time and achieve key performance indicators. * Maintain and update master planning and workforce utilization reports, supporting monthly operational reviews. * Provide functional support to service teams on CRM, service management, and digital tools, coordinating with global teams when required. * Collaborate with regional and functional stakeholders to identify process improvement opportunities and support continuous improvement initiatives. * Ensure adherence to Emerson quality, ethics, trade compliance, and health, safety, and environment requirements. * Adhere to Health, Safety & Environment policies as laid by the organization. Who You Are: You take initiative to move work forward and remain focused on achieving results, even when priorities shift. You collaborate effectively with others, building strong working relationships across teams and regions. You stay resilient in a dynamic environment, adapt to changing demands, and maintain accuracy and attention to detail. You keep the customer experience at the center of your decisions and actions, contributing to reliable and consistent service delivery. For This Role, You Will Need: * Have a bachelor’s degree or equivalent experience in information technology, business systems, or a related field. * Have minimum of 2+ years of experience working with data, reports, or dashboards to support operational decision‑making. * Strong working knowledge of Microsoft Office tools, particularly Excel. * Ability to manage multiple tasks, prioritize effectively, and meet deadlines in a fast‑paced environment. * Clear written and verbal communication skills in a professional setting. Preferred Qualifications That Set You Apart: * Experience supporting service operations or lifecycle services in an industrial or technical environment. * Familiarity with service management tools, CRM systems, or enterprise platforms. * Experience working with reporting or visualization tools. * Strong organizational skills and a proactive, solution‑oriented mindset. Our Culture & Commitment to You! At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide, medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.

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Responsibilities

Coordinate service orders from receipt to closure, ensuring accurate documentation and efficient resource scheduling. Optimize service execution processes through data analysis, reporting, and the adoption of digital tools to improve operational efficiency.