WBM is constantly looking for unique individuals who are passionate about technology and motivated to be part of an amazing team. Our team members are accountable to themselves, their team, and their clients who believe and trust in them. Currently, we have an opportunity available for a Service Coordinator to work in onsite with our EUC clients.
This is a full-time position working with WBM’s teams to manage Service Level Agreements, coordinate our technical services team, end user communication, develop and manage reporting, asset management, build efficiencies and perform other tasks as assigned by the End User Computing Service Delivery Manager. As a Service Coordinator, you will combine your experience in managing complex and ever-changing priorities with your superior customer service, communication, and organizational skills.

PREFERRED QUALIFICATIONS:

• Knowledge of Ticketing Tools (example, ServiceNow)
• Familiarity with IT asset management, inventory systems, or SCCM
• Basic IT knowledge to have better understanding around priorities, issues and requests
• Proven history of excellence experience in service coordination, scheduling, and dispatch
• Knowledge of ITIL Fundamentals
• Desire to help build, and be part of, a close-knit team
• 2+ years’ experience completing similar work
• Amazingly strong organizational skills
• Strong Skills with Microsoft Excel, Outlook, and Word
• Customer Service Skills
• High School diploma or equivalent
• Dependable and reliable
• Attention to detail and documentation – you take pride in your work
• Basic knowledge of desktops, laptops, printers, tablets, mobile phones, and computer related peripherals
• Clean criminal record and driving abstract

• Lead onsite teams to provide them with that they need to be successful including:
• Scheduling
• Reporting (weekly, monthly, yearly)
• Very strong Excel skills are a must have
• Plan Travel
• Manage shared team vehicle
• Work closely with asset and software management
• Work closely internally with image and warehouse teams
• Queue management
• Client communication
• Coordinate and oversee hardware & smartphone refreshes and deployment projects
• Analytical – Collects, comprehends, and applies knowledge gathered from experience
• Problem Solving – Identifies and resolves problems in a timely manner
• Customer Service – Proven ability to manage difficult and/or emotional customer service situations
• Communication – Speaks and writes in clear and persuasive language in positive or negative situations
• Teamwork – Desire to help build, and be part of, a close-knit team
• Organizational Support – Amazingly strong organizational skills and completes administrative tasks thoroughly and on time, while following organizational best practices
• Time Management – Prioritizes and plans work activities efficiently
• Punctuality – Takes pride in being at work and ready for work on time and arriving at customer sites on time
• Dependability – Follows instructions and procedures and responds to management direction positively