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MEPPI is seeking a Service Coordinator to provide all aspects of service coordination for customer accounts for the Computer Protection Technology (CPT) department of the Service Center Division.
This position will report to the SCD Service and Operations Manager and is a hybrid role based in Escondido, CA.

• Plan, organize and schedule repair services, contracted maintenance, parts replacement and warranty work with customers, sales representatives, and service technicians. Maintain and update the CPT service calendar including scheduled fieldwork, emergency services and technician availability.
• Develop business opportunities and enhance the customer experience by quoting replacement parts and labor projects.
• Prepare and present quotes to customers.
• Obtain cost estimates from vendors for services and parts.
• Create and process service orders for parts, labor, and service contract maintenance.
• Create and distribute work orders for repair services, contracted maintenance, parts replacement and warranty work to technicians. Order third-party equipment, perform scheduling, and create work orders for site testing and/or start-ups.
• Work with contract managers to ensure preventative maintenance is completed according to schedule.
• Track and confirm that all services have been completed, paperwork submitted, and expenses posted to ensure completion of work to close orders. Prepare service orders for invoicing or crediting.
• Collaborate with CPT salespeople, logistics and customers to arrange deliveries of large shipments.
• Ensure technicians have proper credentials and meet safety requirements for access to assigned job sites.
• Further the goals and a positive image of the Division by conducting business with other MEPPI departments, customers, and suppliers in a timely and cooperative manner.