GALT CHRYSLER DODGE LTD IS CURRENTLY SEEKING TO HIRE A SERVICE RECEPTIONIST/ APPOINTMENT COORDINATOR TO JOIN OUR BUSY AND GROWING DEALERSHIP.

We are looking to hire a Service Receptionist/ Appointment Coordinator immediately. The successful candidate will play a vital role in providing excellent customer service as well as supporting and growing the success of our dealership.

SUCCESSFUL CANDIDATE WILL POSSESS THE FOLLOWING QUALIFICATIONS:

· The personal drive and motivation to move your career and leadership skills forward
· Ability to work and manage customer expectations as part of a team as well as on your own
· An inherent love of the automotive business and providing exceptional customer service
· Possess a high level of integrity and accountability
· Have strong communications skills both oral and written

• Ask the customer qualifying questions to uncover needs and direct calls accordingly
• Ensure that service consultants receive messages promptly
• Make service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant
• Provide reporting to dealership management
• Collect retail charges from the customer by cash, debit or credit
• Provide customers with the proper change and/or receipt
• Put in order and file hard copies of repair orders
• Make customer follow up calls to ensure customer satisfaction and help improve and maintain SSI scores
• Collect and maintain customer information database (i.e.: email, update address’ etc.)