SKILLS AND EXPERIENCE REQUIRED:

• At least 2 years work experience in a similar field is desirable
• Enthusiastic, task focused, team player
• Experienced in handling commercial and business support
• Communicative, independent, efficient, initiative-oriented, result-oriented
• Experience and knowledge of systems, programs such as SAP CS, SAP CRM and other MS Office applications would be desirable
• Previous experience with pump technology or similar would be an advantage
• Ability to work with processes and participate in projects
• Good communication skills both oral and written

PURPOSE OF THE JOB

As a Service Coordinator, you will be working within an established team who provide service administrative support to the Oceania service delivery team across Australia and New Zealand and customers / stakeholders to ensure the efficiency and effectiveness of the Oceania service delivery. Optimising the customer experience by applying professional knowledge and building trust with customers, colleagues, service partners and contractors. Handling customer requests (phone calls, emails, orders etc.) and preparing quotes, applying good professional knowledge, building trust with customers, employees, and contractors. Other administrative matters including service contracts, organization and task management of technicians, partners, and contractors.
This role will ideally be based in Huntingdale, Victoria.

RESPONSIBILITIES:

• Administrative support for all other service colleagues & contractors involved with the various Service processes
• Scheduling technicians for onsite work
• Spare parts selection and ordering
• Answering after sales service calls from customers and end-users
• Follow-up of completed open service orders, concerning faults, repairs and quotations
• Organising training courses, technician toolbox talks, etc.
• Investigate and raise customer credit requests
• Efficient communication with all customers, staff, dealers, and internal stakeholders
• Assist with administrative tasks for technicians
• Technical service report proof reading and writing, prior to issuing to customers
• Monitor open service orders weekly and work with the responsible technician/department for appropriate action