Service Coordinator at Gunton Corporation

Bedford Heights, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

0.0

Posted On

15 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Product Knowledge, Diagnosis, Resource Management, Relationship Management, Scheduling, Conflict Resolution, Salesforce, Order Management, Data Entry, Communication, Teamwork, Ethics

Industry

Accounting

Description

Description Build a knowledge base on Pella products and components, the issues that affect our product's operation, and our warranties based on product brand, vintage, and application. Create value on services, through accurate diagnosis and the efficient use of resources to ensure a very satisfied customer. Requirements GENERAL RESPONSIBILITIES Develop extensive product knowledge, process, and the ability to navigate the following software: Pella Order Management System, Pella Direct Quoting System, Pella Order Entry Transmission System, Customer Service Module, and the Pella Electronic Reference Library. Develop and maintain trusting relationships and communication with peers, the management team, and internal and external customers, enhancing the ability to provide outstanding customer service. Qualify, initiate, and manage service events (i.e., equipment, time, parts, and manpower required to complete a service order on the first trip). Manage Service Technician schedules to lower drive time and increase service time thus maximizing the average number of service calls (trips) that a technician can complete daily. Set customer expectations regarding warranty and payment. Use professional customer service skills to defuse emotional situations and reach resolution. Through teamwork, meet customer expectations by coordinating service needs to earn a rating of Very Satisfied from the customer. Exhibit the highest standard of personal ethics at all times and adhere to all Gunton Corporation policies. PREFERRED QUALIFICATIONS College degree or work equivalency Previous experience using Salesforce Customer service experience Past call-center or sales experience, a plus WHAT WE OFFER No Overnight Travel Small Geographical Territories Paid Training Vehicle Allowance Phone and Laptop Paid Vacation Insurance (Health, Vision, Dental, Life) Flexible Spending Account 401(k) Profit Sharing Gunton Corporation is pleased to be an equal employment employer. Decisions concerning employment, transfers, and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law.

Responsibilities

The Service Coordinator is responsible for managing service events, including diagnosing issues and coordinating parts, time, and manpower. They also manage technician schedules to maximize efficiency while maintaining high customer satisfaction ratings.