Service Coordinator at Hastings Water Works, Inc

Butler, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Sep, 26

Salary

0.0

Posted On

24 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scheduling, Customer Service, Inventory Management, Microsoft Office, Time Management, Problem Solving, Logistics Coordination, Billing Support, Multitasking, Communication

Industry

Recreational Facilities

Description

Description Keep Things Running Smoothly — Join the Horizon Commercial Pools Service Team! At Horizon Commercial Pools, we keep commercial pools operating at their best — clean, safe, and reliable. Behind every successful service team is someone who keeps the details organized, the schedules moving, and the customers happy. That’s where you come in! We’re looking for a Service Coordinator for our Wisconsin team who thrives on multitasking, problem-solving, and supporting a fast-paced field team. If you love organization, enjoy talking with customers, and take pride in helping things run like clockwork, this could be the perfect fit. What You’ll Do Coordinate daily schedules for our service technicians and communicate updates to customers. Input and organize service tickets — making sure every detail is accurate. Be the friendly voice customers call for scheduling and billing questions. Order parts, PVC, and hardware needed for service jobs. Support warehouse organization and keep tools and equipment in order. Help manage winter cover logistics and repairs. Work closely with our service and renovation teams to keep projects on track. Jump in where needed — no two days are exactly the same! What’s In It for You Competitive pay based on experience. A supportive, team-oriented environment where your contributions matter. Opportunities to grow your skills in service operations and logistics. Be part of a company that values quality, teamwork, and customer satisfaction. Requirements What You Bring 2+ years of customer service experience in a hands-on industry like plumbing, HVAC, repair, or pools/spas. Strong organizational and time-management skills — you love checking things off your list. Solid computer skills (especially Microsoft Office). Excellent communication and customer service abilities. A proactive attitude and the ability to juggle multiple priorities with ease. High school diploma or equivalent. Physical Requirements Able to lift and move up to 25 lbs as needed. Comfortable with bending, reaching, and organizing materials in the warehouse. If you’re detail-driven, customer-focused, and ready to join a hardworking team that values both service and people — we’d love to hear from you. Apply today and help keep Horizon Commercial Pools running strong!

Responsibilities

Coordinate daily schedules for service technicians and manage customer communications regarding scheduling and billing. Handle service ticket organization, parts procurement, and warehouse logistics to ensure smooth field operations.