Service Coordinator at Healthcare Solutions Group

Edmonton, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

26 Dec, 25

Salary

0.0

Posted On

27 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Interpersonal Skills, Organizational Skills, Problem-Solving, Conflict Resolution, Technical Proficiency, Teamwork, Adaptability, Attention to Detail, Mechanical Aptitude, Time Management, Sales Skills, Inventory Management, Health and Safety Awareness, Documentation Skills

Industry

Wellness and Fitness Services

Description

We are seeking a highly organized and customer-focused Service Coordinator to serve as the primary point of contact for the Service & Home Modification Department. This role involves managing service requests efficiently, scheduling and assigning work to Technicians, handling invoicing and order entry, and providing initial and after-sales support. The ideal candidate is a proactive, self-motivated professional with strong problem-solving skills, a passion for helping others, and a commitment to teamwork and continuous improvement. What you'll be doing Deliver exceptional customer service to drive loyalty and satisfaction. Serve as the primary liaison across departments and locations, ensuring clear communication and operational alignment. Troubleshoot and resolve customer inquiries related to medical and mobility equipment, including parts, warranties, repairs, and home modifications. Manage incoming service requests, prioritize effectively, and escalate complex issues to Field Service Technicians when needed. Utilize and train staff on field service management systems, fleet tools, and other relevant technologies. Drive operational efficiency by monitoring service turnaround times, coordinating follow-ups, and assigning urgent requests. Identify and pursue opportunities to upsell products, services, and extended warranties. Convert leads into completed home modification installations through consultation, quoting, and coordination with Sales and Installation teams. Maintain accurate records of quotes, sales orders, invoices, purchase orders, and warranty claims. Collaborate with vendors and manufacturers to source parts, track orders, and update pricing. Support inventory and account accuracy through ERP documentation and reporting. Stay current on equipment, services, promotions, and funding programs to inform customer solutions. Promote workplace safety and adherence to health and safety policies. Skills & abilities Exceptional customer service, communication, and interpersonal skills Highly organized with strong time, document, and detail management Technologically proficient with the ability to quickly learn new systems Strong problem-solving, memory retention, and information recall abilities Skilled in mediation, conflict resolution, and working under pressure Mechanically inclined with the ability to interpret technical diagrams Team-oriented, adaptable, and capable of both leading and following direction Positive, personable, and composed in dynamic or high-pressure situations Proficient in basic arithmetic and accuracy-driven task execution Education & experience Highschool diploma 4+ years external or 1+ years internal customer service or call center experience Proven knowledge in company products, services, and fulfillment channels strongly preferred Location: South Edmonton Workplace Type: On-site Job Type: Permanent. Full-Time Availability: 5 days/week Monday through Friday Apply Today! If you’re a motivated service professional who wants to make a meaningful difference in people’s lives, we’d love to hear from you. Healthcare Solutions — Helping Canadians live better, every day. Healthcare Solutions is an equal-opportunity employer. We value diversity and are committed to creating an inclusive workplace where everyone feels empowered to succeed.

Responsibilities

The Service Coordinator will manage service requests, schedule work for Technicians, and provide customer support. This role also involves troubleshooting inquiries related to medical and mobility equipment and ensuring operational efficiency.