BASIC PURPOSE: The Service Coordinator will be responsible for answering and responding to customer calls and station outages as they are received. They will be expected to independently diagnose and respond to these service concerns in both a prompt and professional manner. They will also be expected to maintain an open dialogue with field personnel and other team members to ensure these service concerns are followed up on as needed.

EDUCATION AND EXPERIENCE:

• Education:
• High school Diploma or equivalent required
• Experience:
• Customer Service w/ Experience in all of the Following: Verbal / Non-Verbal Communication Skills, Phone Management, Time Management, and Learning/Following Protocols & Guidelines.
• Computer Skills Including all of the Following: Basic Data Entry Skills, Basic MS Office, IE, and Windows 7.

SKILLS AND PHYSICAL DEMANDS:

• Skills:
• Good written and oral communication skills, data entry, team player, exceptional customer service, attention to detail, self-motivated, good time management skill, ability to multitask and excellent analytical skills
• Typical Physical Demands:
• Requires prolonged sitting, some bending and stooping
• Occasional lifting up to 50 pounds
• Manual dexterity sufficient to operate a computer keyboard and calculator
• Requires normal range of hearing and vision

• Serve as the frontline for customer calls and/or service requests, providing support to the Operations and IT teams by identifying and communicating the root cause of issues at our stations.
• Routinely monitor operations at our stations to proactively identify equipment issues and address these issues before they escalate to a customer call.
• Actively maintain a log of all customer calls received and equipment issues identified while on shift. Manage “open” issues by following up with field personnel, and close out “open” issues as needed.
• This position’s working hours will be Monday - Thursday 7am-5pm. Working hours may vary if other shifts need coverage.