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Service Coordinator at Hovein GmbH

Portland, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

0.0

Posted On

06 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Coordination, Dispatching, Customer Service, Work Order Management, Preventive Maintenance Scheduling, ERP System Management, Data Analysis, Technician Coordination, Service Contracts, Proactive Leadership, Decision Making, HVAC/Refrigeration Knowledge

Industry

Industrial Machinery Manufacturing

Description

Description Key Responsibilities: Assist in coordinating of parts and equipment to field staff. Receive service requests via phone and e-mail. Schedule and dispatch Service Operations Technicians to appropriate service appointments. Accurately record service requests in our dispatch system and assess urgency. Assign work orders to the appropriate service technician. Continuously communicate with the customer through the work order life cycle. Follow up on service requests that need additional work. Keep service notes and schedule up to date. Schedule Preventive Maintenance tasks. Assure customer procedures are followed. Functions as the primary interface between the customer, and internal expertise surrounding all service activities. Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff. Champion service module of ERP and maximize efficiencies through interrogation and analysis of key data. Manage work order life cycle from start of service event until completion, approve completed work to be billed. Requirements A minimum of 3 years’ experience working with technicians and customers in a high performing services business, preferably in the HVAC/Refrigeration market. Strong business acumen including a solid understanding of service contracts, an eye for detail and superior customer service skills. Must be a proactive leader with a proven track record of dispatching and directing the efforts of field technicians in response to customer needs. Possesses a high level of initiative coupled with the intuition to make sound decisions quickly. Experience working in a technical environment (HVAC/industrial refrigeration) is strongly preferred. EOE – Disability/Veterans

Responsibilities

The role involves coordinating parts and equipment for field staff, receiving service requests via phone and email, and scheduling/dispatching technicians to appropriate appointments. This person will also manage the entire work order life cycle, ensuring customer satisfaction and approving completed work for billing.