ABOUT US:

International Pool and Spa Centers is the leading distributor, retailer, and service provider of hot tubs, swimming pools, and recreational products in Southern Ontario. With over 40 years of experience, 8 retail locations, a growing online business, and Ontario’s largest fiberglass pool construction division, we’re proud to be a trusted name in the industry. We take pride in helping our customers create and maintain their dream backyard oasis.

POSITION SUMMARY:

We are seeking a detail-oriented, organized, and customer-focused Service Coordinator to join our dynamic team. In this role, you will be responsible for coordinating and scheduling service appointments for pools and hot tubs, ensuring smooth communication between customers, technicians, and internal departments. You will play a key role in maintaining customer satisfaction and operational efficiency.

QUALIFICATIONS:

• Previous experience in service coordination, dispatch, or customer service preferred.
• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• Ability to handle multiple tasks in a fast-paced environment.
• Proficient with scheduling software, Microsoft Office, and CRM systems.
• Knowledge of pool and hot tub equipment is an asset (training will be provided).

What We Offer:

• Competitive compensation
• Full training and opportunities for growth
• Supportive team environment

Job Types: Full-time, Permanent

Benefits:

• On-site parking

Flexible language requirement:

• French not required

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Weekends as needed

Ability to commute/relocate:

• Barrie, ON L4N 6C6: reliably commute or plan to relocate before starting work (required)

Experience:

• service dispatch: 1 year (required)

Work Location: In perso

• Schedule and coordinate service appointments for residential and commercial pool and hot tub customers.
• Dispatch service technicians and manage daily service routes.
• Communicate with customers to confirm appointments, provide updates, and handle inquiries or issues.
• Maintain accurate service records in the company’s scheduling and CRM systems.
• Order and track parts required for service jobs.
• Liaise with technicians to ensure timely job completion and resolve any on-site challenges.
• Assist with billing and follow-up on outstanding service-related payments.
• Provide general administrative support to the service department as needed.