JR & CO is seeking a qualified and experienced Service Coordinator to join our growing team. This position offers significant opportunities for professional growth within a dynamic and expanding organization. Compensation will be reflective of the candidate’s qualifications, experience, and ability to contribute to our continued success.

Experience:

• dispatching: 1 year (required

Job Scheduling and Coordination:

• Assist management in scheduling and dispatching roof repair crews to job sites, ensuring efficient allocation of resources.
• Work closely with management to coordinate and update schedules based on priority and urgency of service requests.
• Monitor job progress and communicate updates to relevant parties.

Customer Communication:

• Receive and respond to service requests via phone, email, and online platforms in a timely manner with proper phone etiquette.
• Provide customers with basic information regarding service availability and scheduling.
• Follow up with customers post-service to ensure satisfaction.

Emergency Response Assistance:

• Support the handling of emergency roof repair calls, assisting management in prioritizing and dispatching crews.
• Maintain a calm and organized demeanor in high-pressure situations.

Documentation and Record Keeping:

• Maintain accurate records of service requests, work orders, job statuses, and job completions.

Customer Service:

• Act as a point of contact for clients, addressing inquiries and providing basic information.
• Handle complaints and help resolve issues courteously and efficiently.

Support to Management:

• Work closely with management to assist with various administrative tasks and projects.
• Help prepare weekly reports.
• Assist in organizing company meetings, training sessions, and other events.

Technology and Software:

• Utilize company CRM software for scheduling, communication, and record-keeping.
• Ensure data entered into systems is accurate and up-to-date.

This position offers the opportunity to work in a dynamic environment where your organizational skills and communication abilities will be key to ensuring smooth repair operations.
Job Type: Full-time
Pay: From $23.00 per hour
Expected hours: 40 per week

Benefits:

• Casual dress
• Company pension
• Dental care
• Extended health care
• On-site parking

Experience:

• dispatching: 1 year (required)

Language:

• English (required)

Work Location: In perso