ABOUT THE COMPANY

KeyTree Property Management Inc. is growing, building on decades of its founders’ experience. We focus on commercial real estate and specialize in industrial leasehold and commercial condominium management in the Greater Toronto Area. KeyTree believes in unlocking new opportunities for landlords, condominium owners and tenants through providing great service.

ABOUT THE ROLE

KeyTree is seeking a Service Coordinator to provide support to commercial and industrial buildings and owners located in the GTA. The Service Coordinator works under the direction of Property Managers to oversee the administrative and maintenance operations of a portfolio of buildings. Their key responsibility is providing the necessary support to the team and manager in meeting the contractual obligations and deliverables, as well as achieving or exceeding the company’s and client’s targets. The Service Coordinator will be supporting overall property operations, in accordance with Board or owner direction, legislative requirements and KeyTree policies and processes. This is a full-time position, working from our office located in North York.

RESPONSIBILITIES

· Be the primary contact for inbound service calls from unit owners and tenants, resolving them with a best-in-class customer service approach.
· Create detailed lists for following, tracking and meeting a variety of deadlines.
· Coordinate service calls for contractors and tenants/owners.
· Track and control access to restricted areas of buildings.
· Put life-safety systems on test as required.
· Provide administrative support to the Property Manager.
· Create and follow up on work orders, purchase orders and charge back invoices.
· Coordinate and schedule annual inspections.
· Establish good working relationships with internal and external contacts such as unit owners, tenants, contractors, clients, leasing, construction, and accounting teams, etc.
· Other administrative duties as required.