Work with the Regional Service Managers to schedule and control the field engineering resource in a manner that meets our contractual obligations and maximizes on our commercial opportunities.
To ensure that service levels provided to customer are as contracted, efficient and timely, whilst ensuring at all times that equipment is maintained in a safe and legally compliant manner.
To provide a single point of contact for internal and external customer administration and communication.

• Be an excellent communicator with first class customer handling skills
• Experience of working within a fast paced customer service environment
• Have a confident and pleasant telephone manner
• Have exceptional organisational skills
• Possess strong decision making and prioritisation skills
• Be committed and Self Driven
• Have excellant attention to detail
• Be a team player , with a flexible approach to their workload
• Have well developed IT skills particularly Excel. Knowledge of SAP would be advantageous .
• Able to work under pressure and achieve deadlines and targets .