Service Coordinator - MENAT

at  Baker Hughes

WORKING FOR YOU

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

About Us:
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.
Join Us:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law

As a Service coordinator , you will be responsible for:

• Acting as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area - Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer · Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area. Acceptance of e-mails and phone calls for service inquiries and spare parts processing – with national and international, internal and external customers and channel partners ;
• Working together with people from the business unit. Contacts are under guidance and/or geared towards collecting or giving technical information, such as technical clarification of inquiries in coordination with the technical specialists (Remote Support) as needed ;
• Handling Service project processes. Creation of quotes for service and/or spare parts.
• Ordering entry of spare parts / service orders in SAP, and monitoring of delivery dates and tracking of spare parts production and orders;
• Invoicing;
• Continuous close coordination with the relevant specialist departments, such as sales, production, quality assurance and / or manufacturing, in order to guarantee our customers the highest level of availability ;
• Supporting Service Managers in forecasting with feedback on current project timeline

To be successful in this role you will:

• Bachelor’s degree with 3-6 years experience in Customer support
• Candidate has to be strong in Arabic and English Languages
• Strong oral and written communication skills. Strong interpersonal and leadership skills. Ability to work independently. Strong problem solving skills