Service Coordinator at Mission Rock Residential LLC

Albuquerque, New Mexico, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Sep, 26

Salary

18.0

Posted On

03 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Coordination, Case Management, Community Outreach, Program Development, Compliance Tracking, Interpersonal Communication, Partnership Building, Resident Engagement, Documentation, Advocacy, Fair Housing Knowledge, Resource Linkage

Industry

Real Estate

Description

Description POSITION OVERVIEW The Service Coordinator is responsible for planning, coordinating, and delivering resident services for households with children in a Low-Income Housing Tax Credit (LIHTC) community. This position ensures compliance with the New Mexico Mortgage Finance Authority (MFA) Qualified Allocation Plan (QAP) by providing service coordination, enrichment programming, and resource linkage that supports resident stability, wellness, and self-sufficiency. ESSENTIAL FUNCTIONS OF THE JOB Provide a minimum level of onsite service coordination and?maintain?regular availability to residents Serve as the primary liaison between residents and community-based service providers, ensuring access to services such as education, health, employment, and family support Provide information and advocacy to connect residents with available community and onsite services Develop, implement, and coordinate enrichment programs for households with children (e.g., tutoring, job readiness, wellness programs) Organize community-building events and activities that support family engagement and resident stability Maintain confidential records and documentation of services, participation, and outcomes Coordinate and maintain partnerships with qualified service providers and ensure executed MOUs or service agreements are in place? Maintain compliance with LIHTC and MFA requirements, including documentation, reporting, and adherence to the Land Use Restriction Agreement (LURA) Monitor service delivery to ensure no lapse greater than 30 days and notify leadership of any service interruptions Support property compliance efforts by maintaining program records for audits and regulatory reviews Requirements Knowledge Knowledge of LIHTC program requirements and New Mexico MFA QAP expectations Understanding of community resources, social services, and family support programs Knowledge of Fair Housing laws and resident rights Skills Strong communication and interpersonal skills Ability to build partnerships with community organizations Organization and documentation skills for compliance tracking Ability to facilitate programs and engage residents Abilities Ability to work independently and manage multiple priorities Ability to maintain confidentiality and professional boundaries Ability to ensure compliance with regulatory and reporting requirements Physical Requirements and Working Conditions Office environment with frequent computer and phone use Must be able to lift 20 pounds at times Frequent to constant sitting; occasionally standing and walking Regular use of hands for keyboarding and handling documents Ability to communicate effectively through written and verbal means Continual need to maintain focus, follow established procedures, and manage multiple tasks Must be able to perform essential job functions with or without reasonable accommodation EXPERIENCE AND EDUCATIONAL REQUIREMENTS Bachelor’s degree in social work, human services, education, or related field preferred At least two years of experience in resident services, case management, or community outreach required Experience working with families and children strongly preferred

Responsibilities

The Service Coordinator plans and delivers resident services and enrichment programming for households with children in LIHTC communities. They act as a liaison between residents and community providers to ensure stability, wellness, and regulatory compliance.