Service Coordinator at National HVAC Service LT

Little Rock, Arkansas, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scheduling, Dispatching, Customer Communication, Job Tracking, Documentation, Problem Solving, Data Entry, Reporting, Microsoft Office Suite, Typing, Attention To Detail, Punctuality, Time Management, Conflict Resolution, Organizational Skills

Industry

Facilities Services

Description

Description The Service Coordinator plays a critical role in managing and organizing the daily operations of HVAC/R and plumbing services for commercial clients. Key Responsibilities: Scheduling: Coordinate and schedule service calls, installations, and maintenance based on technician availability, customer priority, and job urgency. Dispatching: Dispatch technicians to job sites in a timely and efficient manner, providing any pertinent information required to complete the job quickly and safely. Customer Communication: Communicate with clients to confirm service appointments, provide updates, and address any concerns or inquiries. Job Tracking and Documentation: Maintain detailed records of all service requests, technician assignments, and completed work. Ensure accurate logging of job details and requirements. Problem Solving: Address emergency service requests and resolve any scheduling conflicts or service issues promptly, ensuring customer satisfaction. Data Entry and Reporting: Input and update job status, customer information, and technician schedules in the company's Enterprise Resource Planning (ERP) software. Requirements High school diploma or equivalent 1-3 years of experience in an office setting Team player mentality and work ethic Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams, etc.) Minimum 50 words per minute typing skills Strong attention to detail and accuracy in data entry Excellent punctuality Excellent communication skills, both written and verbal Excellent time management skills Ability to handle high-pressure situations and resolve conflicts quickly Ability to manage multiple tasks simultaneously and meet deadlines Strong organizational skills Preferred Qualifications Associate or Bachelor's degree in business or a related field Prior experience in customer service and dispatching in a related field Familiarity with HVAC/R and plumbing systems and services Working Conditions Ability to work in a fast-paced office environment May require sitting for extended periods, using a computer and telephone Occasional lifting of up to 50 pounds Flexibility to respond to after-hours emergencies or urgent client needs may be required

Responsibilities

The Service Coordinator manages and organizes daily operations for commercial HVAC/R and plumbing services, focusing on scheduling service calls, dispatching technicians efficiently, and maintaining client communication. This role also involves tracking all service requests, documenting job details, and resolving scheduling conflicts or service issues promptly.