Service Coordinator at NETWORK DOCTOR LLC

Englewood Cliffs, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

55000.0

Posted On

14 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Interpersonal Skills, Telephone Manner, Communication Skills, Customer Awareness, Multitasking, Fast Paced Environment, Attention to Detail, Organization Skills, Prioritization, Self-Motivation, Dependability, Responsibility, Reliability, Technical Awareness, Typing Skills, Microsoft Programs, Ticketing Systems

Industry

IT Services and IT Consulting

Description

Job Details Job Location: Headquarters - NJ - Englewood Cliffs, NJ 07632 Position Type: Full Time Salary Range: $50,000.00 - $55,000.00 Salary Travel Percentage: None Job Category: Professional Services Network Doctor is an IT Managed Services firm where company culture and teamwork are a part of our DNA. Our company provides IT support for business in the tri-state area, working with hundreds of businesses across a diverse range of industries. We are looking to hire individuals with a passion for working in a team environment alongside many talented technology and administrative professionals. Culture and a team-centric mentality are one of the most important attributes we look for in a future team member. We are focused on creating and maintaining a comfortable, collaborative, and inclusive environment, where everyone has a voice and all suggestions will be given consideration, as long as they are delivered in a productive and respectful manner. Potential candidates should be self-motivated and looking to work in a diverse, young, and fast paced environment. Responsibilities will be varying day to day and require personal judgement as well as decision making. There is a large amount of written and verbal interaction with clients. The team member would work from our Englewood Cliffs, NJ office Monday - Friday during normal business hours. Currently we support 300+ clients in a wide array of industries. Job Responsibilities and Duties Being the first line of defense for all incoming client traffic Creating service requests in our ticketing system via phone, e-mail, or manual entry Assign service requests or tickets to engineers based on severity and engineer skill level Prioritizing issues dependent on severity and client Manage and organize engineers schedules so they are being efficient and effective Assist in scheduling onsite visits for field engineers at various clients Scheduling and coordinating emergency onsite visits Handle scheduling all in-house IT needs Being the connection between all departments for scheduling and staffing needs Ensure that our support tickets are being completed according to our process Qualifications equirements Interpersonal skills Great telephone manner Communication skills being able to work with various types of personalities Customer awareness and being in tune to our clients Ability to multitask Ability to work in an extremely fast paced environment Ability to get up to speed quickly and retain knowledge acquired Superior attention to detail Organization skills and ability to prioritize Ability to work independently and be self-motivated while still being a part of a team A solid sense of dependability, responsibility, and reliability A Plus to Have: Technical awareness having the ability to match technical issues to the proper resource Typing skills: ability to type quickly and accurately with proper grammar Knowledge of Microsoft programs Knowledge of ticketing systems

Responsibilities

The Service Coordinator will be the first line of defense for all incoming client traffic and will create service requests in the ticketing system. They will also manage and organize engineers' schedules and ensure support tickets are completed according to the process.