Service Coordinator at New Era Technology

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

16 Sep, 26

Salary

0.0

Posted On

18 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Coordination, Project Delivery, B2B Client Support, IT Infrastructure, Access Control Systems, Video Surveillance Systems, Facilities Management, Contractor Coordination, Multitasking, Problem Solving, Vendor Management, SLA Compliance Tracking, KPI Reporting, Scheduling, Technical Documentation, Operational Tools

Industry

IT Services and IT Consulting

Description

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together What is the role The Service Coordinator will ensure seamless service delivery across multiple regions by scheduling and overseeing physical security tasks—including access control and video surveillance support. You’ll collaborate with internal teams, technicians, vendors, and clients to ensure technical jobs are scheduled appropriately, communicated clearly, and executed efficiently. This role directly impacts customer satisfaction and operational success across global territories. The following include but may not be limited to the responsibilities of the Service Coordinator: Review service tickets and work orders; assign field technicians based on location, skill set, urgency, and availability Monitor technician check‑in/check‑out and validate successful job execution Prepare and distribute scopes of work and site‑specific requirements (credentials, access badges, etc.) Maintain and adjust field schedules; proactively manage shifting priorities Act as the first escalation point for service delays and field issues Respond promptly and professionally to clients, vendors, and internal stakeholders Track service metrics including SLA compliance, margins, start times, and forecast data Compile and deliver KPI and operational reports for internal and customer business reviews Manage ticket data across internal systems and customer portals Maintain documentation for installation progress, invoice status, and project records Ensure technician notes are accurate, detailed, and aligned with service standards Coordinate with facilities teams, subcontractors, and vendors for timely material procurement and delivery Close work orders and collect required deliverables to support invoicing Ensure compliance with company procedures and customer requirements for system access and tool usage Perform additional operational duties as required Work Set-up / Work Schedule Remote 8 AM-5PM CST or 9AM-6PM CST Who we are looking for Successful candidate must possess: Tertiary qualification in a relevant field 1–2 years of experience in service coordination or project delivery Experience supporting business‑to‑business (B2B) clients Foundational knowledge of IT and network infrastructure Experience with access control and/or video surveillance systems Familiarity with facilities management and contractor coordination Proven ability to manage service coordination or project delivery in fast‑paced environments Strong multitasking, communication, and problem-solving skills Detail-oriented with the ability to work with urgency and accuracy Confident in coordinating vendors, subcontractors, and internal teams Comfortable working with technical systems, portals, and operational tools What we offer Day 1 HMO + 1 free dependent Health and Wellness Reimbursement Benefits Sunlife Group Insurance Company Salary Loans Government contributions Assistance with government loan payments 13th month pay Night differential pay Holiday pay (for hours worked on holidays) Mandated Leaves Work equipment provided New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”). View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/ We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .

Responsibilities

The Service Coordinator manages the scheduling and execution of physical security tasks, including access control and video surveillance, across multiple regions. They act as the primary point of contact for technicians, vendors, and clients to ensure seamless service delivery and SLA compliance.