JOB OVERVIEW

We are looking for a highly organized and detail-oriented Service Coordinator to join our clients team. This role plays a crucial part in keeping our service department running efficiently by overseeing maintenance schedules, tracking repair documentation, and managing warranty claims. The ideal candidate will have excellent administrative abilities, a strong customer service approach, and a keen eye for operational organization.

QUALIFICATIONS & EXPERIENCE

• Prior experience as a Service Coordinator or in parts management, ideally within the heavy equipment sector.
• Strong organizational and time-management skills to handle multiple tasks effectively.
• Excellent verbal and written communication abilities.
• Proficiency with office software (e.g., MS Office, scheduling tools).
• Understanding of equipment maintenance and repair processes is an asset.
• Ability to thrive in a fast-paced, team-oriented environment.
• Strong interpersonal skills to ensure clear communication with both customers and team members.

• Record Management: Maintain up-to-date and accurate service records, including maintenance, repairs, and warranty documentation. Ensure all logs are properly organized and stored.
• Scheduling & Coordination: Arrange and oversee service schedules for clients, ensuring equipment maintenance and repairs are completed on time. Facilitate clear communication between technicians, customers, and suppliers.
• Warranty Processing: Handle warranty claims by submitting required documentation promptly. Work with manufacturers and vendors to resolve warranty-related concerns.
• Customer Support: Respond to customer inquiries regarding service and repairs, keeping them informed about the status of their equipment.
• Operational Assistance: Support the service team in prioritizing tasks and managing workloads efficiently. Monitor spare parts inventory and coordinate restocking as needed.