AUBURN MECHANICAL - BUILDING OUR COMMUNITIES

We Win Together * Passion For Excellence * Find A Better Way
For 50 years, Auburn Mechanical has been a trusted leader in mechanical contracting, providing innovative solutions in preconstruction, mechanical systems, and building services. Founded in 1975, we have built a reputation for excellence by delivering seamless project execution, expert on-site management, and 24/7 emergency response. Our work spans complex, high-performance systems across diverse industries, ensuring our clients receive reliable, cost-effective solutions tailored to their needs. Customer satisfaction and our high rate of repeat client work demonstrate the power of our ability to cultivate shared goals, accountability, and effective partnerships.
Our Service Team provides a full range of plumbing and HVAC services. Whether it’s an emergency repair or preventative, ongoing maintenance, we are here to help. We are looking for a Service Coordinator who will provide operations support to this growing team.
The Service Operations team is responsible for ensuring outstanding delivery of Auburn Mechanical services to internal and external customers by communicating effectively, paying attention to details, juggling competing priorities, and being an all-around excellent team player. The Service Coordinator, Operations Support role provides support across the Service team to allow each Coordinator to focus on their roles. While this position’s primary role is operational support, it will also coordinate with other team members to ensure quality delivery of service.
This position’s schedule is Monday - Friday from 7:00am - 4:00pm with an hour for lunch. This position also participates in the department’s on-call schedule and is 100% in-office.
To be considered, please ensure you answer all of the additional questions and attach your current resume. Incomplete applications will not be reviewed. We look forward to hearing from you!
*We are not working with recruiters to fill this position - direct applicants only *
Please note, applicants must be currently authorized to work in the United States. We are unable to sponsor or take over sponsorship of an employment visa at this time.
Essential Duties and Responsibilities include the following. Other duties may be assigned.

Customer Care

• Serves as second in line to answer incoming requests from internal and external customers on a daily basis.
• Covers the Customer Care Coordinator’s lunch, breaks, and time off.
• Creates work orders in accordance with Auburn Mechanical and customer protocols.
• Researches and resolves customer issues related to work in progress.

Inside Sales Support

• Provides back up and support to Primary Inside Sales by generating proposals as needed to ensure timely response to clients.
• Releases quotes to work orders, orders required material.

Materials Management Support

• Provides back up and support to the Primary Materials/Warehouse Coordinator by ordering materials for maintenance on a monthly basis.
• Checks in parts and notifies appropriate team members as needed.
• Backs up Service payroll.
• Backs up Field Connect purchase orders.

Other

• Supports and develops a positive team environment to promote our culture and delivers value to internal and external customers.
• Participates in the on-call rotation schedule.

Supervisory Responsibilities: None
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change. Additional information can be provided in a job interview.
Diversity: Auburn Mechanical values our differences and recognizes the importance of diversity and equity in the construction industry and in our community at large. We will not discriminate against candidates based upon race, national origin, gender, age, religion, disability, sexual orientation, gender identity, veteran status, marital status or any other characteristics protected by law.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Demonstrated ability to manage multiple priorities and tasks efficiently in a dynamic, fast-paced environment
• Maintains composure wen working under tight deadlines or in stressful situations
• Customer service orientation and delivery of outstanding service to internal and external customers
• Understanding of basic accounting principles
• Skilled in troubleshooting, researching, and resolving complex issues with a solutions-focused approach
• Ability to build positive working relationships
• Dependable, punctual and committed to a passion for excellence
• Excellent verbal and written communication
• High school diploma or equivalent GED required
• Proficiency with MS Office Suite programs (Outlook, Teams, Excel, Word) required
• Ability to learn new software programs required
• None required

Please refer the Job description for details