Service Coordinator

at  Overhead Door Corporation

Role: We have an immediate opening for a Service Coordinator in our Calgary Branch . Reporting to the Field Operations Manager, the Service Coordinator is vital to our everyday operations, and they take full ownership for the service cycle. This role is a permanent, full-time position

SKILLS:

• Customer service savvy and above average communication proficiency
• Ability to prioritize tasks, manage stress and diffuse difficult situations
• Well organized with great attention to detail
• Superior resourcefulness, integrity, and solid work ethic
• Ability to work in a team environment
• Knowledge in shipping, logistics, construction, and overhead doors is an asset

QUALIFICATIONS:

• 3-5 years of experience scheduling and dispatching field service
• Working knowledge of MS Outlook (including calendar) and Excel
• Minimum completed education – high school
• Possess a valid Driver’s License and vehicle

• Answers incoming service calls
• Schedule service and warranty calls with the customer
• Opens and completes work orders including material and equipment sourcing
• Receives PO or Credit Card information from the customer prior to dispatching employees
• Distributes required paperwork to our technicians, parts department and warehouse personnel
• Dispatches and communicates with our technicians for the required information relevant to the job prior to or during the service call cycle
• Other duties, as assigned