Location: Remote (in person training at Norcross office required)
Company: Closet Factory Atlanta
Hours: Part-Time | Evenings, Saturday & Sunday | 6-7PM M-F, S&S 10-11AM & 4-5PM
Compensation: Hourly Pay

ABOUT US:

Closet Factory Atlanta is the region’s leading provider of custom closet and storage solutions. For over 40 years, we’ve been helping clients transform their homes with personalized organization systems that are as beautiful as they are functional. As demand for our services continues to grow, we’re looking for a part-time Service Coordinator to help us connect with new clients and schedule in-home design consultations.

POSITION OVERVIEW:

As our Part-time Service Coordinator, you’ll be the first voice our potential customers hear. You’ll reach out to individuals who have expressed interest in a custom closet consultation and schedule appointments with our expert designers. Your role will be vital in delivering a great first impression and setting the stage for a successful client experience.

REQUIREMENTS:

• Excellent phone etiquette and communication skills
• Comfortable speaking with a wide range of customers
• Highly organized with strong attention to detail
• Self-motivated and dependable
• Basic computer skills and ability to learn scheduling software
• Previous customer service or call center experience a plus

• Call leads who have submitted consultation requests via phone or online
• Schedule in-home appointments for clients with our designers
• Enter and update appointment information accurately in our CRM system
• Follow up on unconfirmed leads to encourage scheduling
• Work closely with our design and sales teams to ensure a smooth client handoff
• Provide friendly, professional customer service