Key Responsibilities:

Workload Planning & Scheduling:

- Plan and schedule service works efficiently within the designated area.

- Conduct forward planning to optimise engineer diaries for the upcoming periods.

- Ensure all necessary arrangements are in place to achieve an allocatable job state.

- Adapt plans dynamically in response to reactive work or SLA pressures.

SLA Monitoring & Live Job Control:

- Monitor live jobs to ensure adherence to SLA response and completion targets.

- Proactively identify and address jobs in jeopardy to protect service delivery.

- Respond to SLA-critical works by rerouting engineers or rescheduling as needed.

- Drive timely completion of jobs to minimise ageing and stalled works.

Job Progression & Data Accuracy:

- Conduct morning diary checks to validate completed works and progress jobs appropriately.

- Maintain accurate job records and statuses across coordination dashboards.

- Identify and escalate any data discrepancies affecting work in progress accuracy.

Communication & Stakeholder Coordination:

- Serve as the primary point of contact for live works, ensuring clear communication with all stakeholders.

- Confirm bookings and manage expectations regarding access, delays, and rescheduling.

- Provide timely updates on SLA risks and live issues to relevant parties.

Teamwork & Development:

- Collaborate effectively within the coordination function and provide cover where needed.

- Engage in continuous improvement initiatives to enhance coordination processes.

- Highlight performance gaps to Regional Service Managers for further action.

Skills & Experience:

• Strong planning, scheduling, and prioritisation skills.
• Proven experience in managing live workloads under SLA pressure.
• Previous scheduling experience
• High attention to detail with a commitment to data accuracy.
• Excellent communication skills, both written and verbal.
• Proactive, solution-focused mindset with a drive for excellenc

Key Responsibilities:

Workload Planning & Scheduling:

- Plan and schedule service works efficiently within the designated area.

- Conduct forward planning to optimise engineer diaries for the upcoming periods.

- Ensure all necessary arrangements are in place to achieve an allocatable job state.

- Adapt plans dynamically in response to reactive work or SLA pressures.

SLA Monitoring & Live Job Control:

- Monitor live jobs to ensure adherence to SLA response and completion targets.

- Proactively identify and address jobs in jeopardy to protect service delivery.

- Respond to SLA-critical works by rerouting engineers or rescheduling as needed.

- Drive timely completion of jobs to minimise ageing and stalled works.

Job Progression & Data Accuracy:

- Conduct morning diary checks to validate completed works and progress jobs appropriately.

- Maintain accurate job records and statuses across coordination dashboards.

- Identify and escalate any data discrepancies affecting work in progress accuracy.

Communication & Stakeholder Coordination:

- Serve as the primary point of contact for live works, ensuring clear communication with all stakeholders.

- Confirm bookings and manage expectations regarding access, delays, and rescheduling.

- Provide timely updates on SLA risks and live issues to relevant parties.

Teamwork & Development:

- Collaborate effectively within the coordination function and provide cover where needed.

- Engage in continuous improvement initiatives to enhance coordination processes.

- Highlight performance gaps to Regional Service Managers for further action.

Skills & Experience:

• Strong planning, scheduling, and prioritisation skills.
• Proven experience in managing live workloads under SLA pressure.
• Previous scheduling experience
• High attention to detail with a commitment to data accuracy.
• Excellent communication skills, both written and verbal.
• Proactive, solution-focused mindset with a drive for excellenc