Our client, a custom cabinetry company based in Cambridge and serving homeowners across Southern Ontario, is currently hiring a Service Coordinator. With decades of experience in kitchen cabinet manufacturing, they create handcrafted cabinetry that blends quality, functionality, and timeless design

ABOUT THE ROLE

We are looking for a Service Coordinator to join our team. This role is key to ensuring seamless service operations while delivering an excellent client experience. You’ll oversee service requests, coordinate technicians, and act as the primary point of contact for our clients.
The ideal candidate is detail-oriented, proactive, and thrives in a fast-paced environment. There is strong potential for growth—this role can expand to include production support, data analysis, and contributing to continuous improvement efforts across departments.

WHAT YOU’LL DO

• Manage incoming emails regarding cabinetry service issues, assessing the situation and determining next steps (e.g., gathering details, ordering parts, or scheduling a service visit).
• Use our system to request parts from the shop, set due dates, track progress, and participate in weekly service meetings.
• Coordinate and schedule service technicians, communicate with customers, and manage the service calendar (including detailed notes and colour coding in Google Calendar).
• Wrap up each day by reviewing completed appointments with the service tech, closing out cases, and planning follow-up actions for unresolved issues.

WHAT YOU’LL DO

• Managing incoming emails about cabinetry issues and determining the appropriate actions (whether gathering more details, requesting parts, or scheduling a fix).
• Using our system to order parts from the shop, setting due dates, following up, and participating in weekly service meetings to track progress.
• Scheduling service techs for appointments, coordinating with customers, and managing the calendar (using colour coding and detailed descriptions in Google Calendar).
• Wrapping up each day with the service tech to review completed appointments, closing out cases, or planning the next steps for unresolved issues.