Service Coordinator at Piedmont Service Group

Raleigh, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

0.0

Posted On

13 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dispatch Software Utilization, Work Schedule Maintenance, Customer Commitment Management, Contract Knowledge, Service Coordination, Technician Scheduling, Customer Interaction, Quoting Repair Work, Accounts Receivable Interaction, Warranty Issue Resolution, Computer Literacy, Microsoft Suite Proficiency, Verbal Communication, Written Communication, Customer Service, Organizational Skills

Industry

Facilities Services

Description

Description Open Position: Service Coordinator About the company: Established in Raleigh, NC in 1971, Piedmont Service Group is a privately held energy efficiency and facilities services company focused exclusively on helping commercial, industrial, institutional, and government organizations operate and maintain their buildings in a safe, healthy, and efficient manner. Our offices located across the Carolinas and Virginia allow us to serve our clients with a team of local accredited and licensed professionals. Piedmont is committed to building lasting relationships with the customers we serve and fully understanding our customers’ needs to provide the best solution for each client. Due to continued growth, Piedmont Service Group is adding an additional Service Coordinator to the team. As a Service Coordinator for Piedmont Service Group, a commercial HVAC company, your primary objective is to utilize the dispatch software to effectively maintain work schedules for service representatives and ensure that customer commitments are met in a timely manner. This position must maintain a working knowledge of all maintenance contracts that are assigned to them including type of coverage, which services are included, and which services are billable. Daily coordination of Service Technicians to perform scheduled maintenance and repairs to ensure customer commitments are met Daily, weekly, and monthly scheduling of all Technicians Daily interaction with customers to meet their needs as well as Service Managers, Field Supervisors, Technicians, Parts Coordinator, Service Accountant, and Sales Reps to facilitate meeting Customer's needs Quoting repair work to customers and follow-up procedures Work with the A/R Department on current Customer status Working with the Project Manager on warranty issues Other tasks, such as evaluating and ordering office supplies, mail, and reception All other duties as assigned Piedmont Service Group is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, or status as a protected veteran. Benefits include: Medical, Dental and Vision Life & AD&D insurance Short and Long term disability 401(k) / profit sharing Paid Time Off Company Vehicle Requirements Job Requirements Computer literate and technology savvy. Proficient in Microsoft Suite (especially Excel and Word) Excellent verbal/written communication skills Excellent customer service and phone skills Able to understand technical terminology and mechanical processes Key2Act (Wennsoft) and MobileTech software experience a plus Strong organizational skills Ability to multi-task, detail-oriented and have an outgoing/positive attitude

Responsibilities

The primary objective is to effectively utilize dispatch software to maintain work schedules for service representatives and ensure customer commitments are met promptly. This involves daily coordination of technicians for maintenance and repairs, managing assigned maintenance contracts, quoting repairs, and interacting with various internal departments and customers.