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Service Coordinator at Piedmont Service Group

Greensboro, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

0.0

Posted On

20 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dispatch Software, Work Schedule Maintenance, Customer Commitment Management, Contract Knowledge, Service Technician Coordination, Scheduling, Customer Interaction, Quoting Repair Work, Accounts Receivable Coordination, Warranty Issue Resolution, Office Supply Management, Computer Literacy, Microsoft Suite Proficiency, Communication Skills, Customer Service, Organizational Skills

Industry

Facilities Services

Description

Description As a Service Coordinator for Piedmont Service Group, a commercial HVAC company, your primary objective is to utilize the dispatch software to effectively maintain work schedules for service representatives and ensure that customer commitments are met in a timely manner. This position must maintain a working knowledge of all maintenance contracts that are assigned to them including type of coverage, which services are included, and which services are billable. Daily coordination of Service Technicians to perform scheduled maintenance and repairs to ensure customer commitments are met Daily, weekly, and monthly scheduling of all Technicians Daily interaction with customers to meet their needs as well as Service Managers, Field Supervisors, Technicians, Parts Coordinator, Service Accountant, and Sales Reps to facilitate meeting Customer's needs Quoting repair work to customers and follow-up procedures Work with the A/R Department on current Customer status Working with the Project Manager on warranty issues Other tasks, such as evaluating and ordering office supplies, mail, and reception All other duties as assigned Requirements Computer literate and technology savvy. Proficient in Microsoft Suite (especially Excel and Word) Excellent verbal/written communication skills Excellent customer service and phone skills Able to understand technical terminology and mechanical processes Key2Act (Wennsoft) and MobileTech software experience a plus Strong organizational skills Ability to multi-task, detail-oriented and have an outgoing/positive attitude

Responsibilities

The Service Coordinator will primarily use dispatch software to manage service representative work schedules, ensuring all customer commitments are met promptly. This role involves maintaining detailed knowledge of assigned maintenance contracts and coordinating daily activities for technicians performing maintenance and repairs.