Cullen Diesel Power, a locally owned organization, is seeking a highly organized and detail-oriented Service Coordinator to join our team!
The position is temporary / full time (approx. 1.5 - 2 years)
As a Service Coordinator for the Power Generation Department, you will be responsible for managing incoming service requests and scheduling Preventative Maintenance services, while ensuring customer satisfaction. This is a crucial role in our organization as you will be the main point of contact for our customers.

QUALIFICATIONS:

• Strong customer service background with ability to handle high stress situations
• Detail oriented with the ability to stay on task in a busy environment
• Experience with Microsoft Office software
• Strong organizational skills with the ability to prioritize tasks
• Effective oral and written communication (strong phone and email etiquette required)
• Mechanical aptitude would be considered an asset
• Previous generator and/or field service department experience would be considered an asset
• Previous experience with ERP programs similar to Procede would be considered an asset
• Applicant will be expected to work all shifts as requested
• Previous experience in a similar role preferred
  If you are a detail-oriented individual with excellent communication skills and a passion for providing exceptional customer service, we encourage you to apply!
  Compensation based on experience
  Job Types: Full-time, Permanent
  Pay: $55,000.00-$65,000.00 per year

Benefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Experience:

• Customer service: 3 years (preferred)
• field service coordination: 1 year (preferred)

Work Location: In perso

• Receive service requests by phone/email and record all information in an accurate manner
• Schedule field service technicians (coordinate with customers, technicians and other vendors to ensure all repairs are complete on schedule and within budget)
• Deliver/maintain response times and provide timely updates to customers on repair status
• Create and process service orders and timecards daily
• Create, process and manage warranty claims
• Assist with setup, procurement and maintenance of generator service contracts
• Assist with service estimates
• Resolve customer complaints, within established guidelines, to the satisfaction of the customer and in the best interest of the Company
• Provide general service department administrative assistance as required
• Maintain accurate information in the customer database