EDUCATION REQUIRED:

High School diploma at a minimum. Post-secondary education is considered an asset.

EXPERIENCE REQUIRED:

Previous experience in a service coordinator or service advisor, preferebly in an industrial equipment field service business. Computer proficiency and a thorough knowledge of MS Office, particularly Word and Excel, at an intermediate level, is required. The capability to communicate effectively in English, both orally and written is necessary. A working knowledge of French would be an asset.

PURPOSE OF THE POSITION:

The Service Coordinator is responsible for the daily operations of the service department.

PRIMARY RESPONSIBILITIES AND ACCOUNTABILITY

The Service Coordinator will:

• Schedule, coordinate, and dispatch field service technicians
• Generate new service business
• Quote and close service contracts and remedial repairs
• Respond/reply to general company inquires and technical inquiries
• Process all work orders and service invoices in ERP system
• Enter all work orders into service management program
• Process warranty claims and answer customer warranty inquires. Determine if repairs will be warranty or billable
• Complete post-service forms
• Coordinate the ordering of parts/supplies for service jobs
• Enter purchase orders into company ERP system, coding correctly for department and job number. Enter, issue and track purchase orders
• Enter all company invoices/packing lists into company ERP system, coded correctly for customer file, department, job and general ledger accounts
• Demonstrate strong verbal and written communication with vendors and customers
• Perform alpha/numeric filing as required
• Maintain data in various databases, as required
• Perform other duties as assigned and/or required by business needs
• Follow all company policies and procedures
• Always perform duties in a safe, efficient, and professional manner
• Ensure all key performance indicators (KPI) are met