Proconex is the exclusive Emerson Impact Partner for Emerson Automation Solutions in the Mid-Atlantic region. We provide a full portfolio of Process Automation Control Systems, Valves and Control Devices, and related technologies and services to a range of customers—in the Life Sciences, Chemical, Power, Refining, Oil & Gas, Food & Beverage, Paper, Metals, and other industries, as well as commercial enterprises and campus facilities. With three strategically located offices, Proconex maintains a deep dedication to its 200+ employees, a sharp focus on safety and quality, and the drive to deliver.

JOB REQUIREMENTS:

• Ability to travel within the mid-Atlantic region (PA, NJ, MD, DE) up to 50% of the time.
• Highly organized with strong attention to detail and time management skills.
• 2 years of experience in service coordination, field service, or technical support role within the valves, industrial equipment, or mechanical services industry.
• Strong data entry experience with an ERP system.
• Associate degree in a relevant field such as mechanical engineering technology, industrial maintenance, or business administration required; bachelor’s degree preferred.

TRAVEL REQUIREMENTS:

• Ability to travel within the territory (PA, NJ, MD, DE) up to 50% of the time.

• Manage the scheduling, dispatch, and logistical coordination of mechanical service operations.
• Serve as the primary point of contact for customers regarding ongoing jobs.
• Allocate manpower and schedule technicians for calibration jobs.
• Coordinate third-party service providers when external support is necessary.
• Source and procure all necessary materials and equipment required for outage execution.
• Ensure technicians have the required documentation for site access, including ID, background checks, and drug screenings.
• Prepare and manage required test documentation for equipment calibration and service.
• Generate and send accurate quotes for service work.
• Handle purchasing parts as required for specific jobs.
• Manage all invoicing related to outage work and service work across multiple shop locations.
• Answer incoming service-related phone calls and provide customer support.