Service Coordinator at Quinn Company

Whittier, California, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

27.0

Posted On

24 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Attention To Detail, Communication, Workflow Organization, Dispatching, Time Reconciliation, Work Order Management, Parts Ordering, Quoting, Invoicing, Collection Management, MS Office, Teamwork, Problem-Solving, Professionalism, Accuracy

Industry

Machinery Manufacturing

Description

Overview Service Coordinator Quinn CompanyCity: City of Industry, CA. Wages: $24.00 – $27.00 per hour (Depending on experience and education) The Service Coordinator is responsible for managing communication between customers and technicians, ensuring all service jobs are accurately coordinated, updated, and completed in a timely manner. This position plays a key role in delivering an exceptional customer experience by providing daily job status updates, organizing workflow, and supporting the service team. The ideal candidate excels in customer service, maintains strong attention to detail, and thrives in a fast-paced environment. Wages Wages: $24.00 – $27.00 per hour (Depending on experience and education) Responsibilities Key Responsibilities Coordinate the dispatch of field and shop technicians to job sites. Reconcile technician time between Kronos and DBS. Review and update work in process (WIP) as changes occur. Maintain and expedite work orders, ensuring accurate workflow coordination. Communicate work order status to the Customer Service Communicator. Respond promptly to service requests and follow through on commitments. Provide professional customer service to support positive NPS scores. Demonstrate effective communication with internal teams. Order Caterpillar parts as needed for customer jobs. Quote and source parts from external vendors. Manage, analyze, and report on WIP, identifying warranty or cross‑department needs. Provide Time & Material estimates for customers. Authorize technicians to purchase parts from external vendors, with or without a Quinn PO. Secure appropriate payment methods, including cash transactions. Maintain work orders and complete invoicing within established timelines (Last Day of Labor to Invoice, WIP turns). Manage collection issues proactively to prevent write‑offs. Maintain general knowledge of Machine and Weld Shop Product Support. Support other branches with service requirements as needed. Perform additional tasks assigned by management, including occasional work outside normal hours to meet unexpected needs. Rewards Competitive hourly wages based on experience Opportunity to support and influence customer satisfaction and NPS performance Exposure to diverse service operations across Quinn Company branches A role that encourages professional communication, teamwork, and problem‑solving Mission To support Quinn Company’s commitment to Integrity, Teamwork, Respect, Quality, and Service by coordinating service operations with accuracy, professionalism, and efficiency. The Service Coordinator ensures that customer needs are met, technicians are supported, and work orders are completed and invoiced within established benchmarks. Qualifications Qualifications High school diploma or GED required. 1–2 years of related experience and/or training preferred; equivalent experience considered. Customer service experience preferred. Proficiency in MS Office applications (Excel, Word). Ability to work professionally with customers and internal teams. Strong organizational and communication skills. Quinn Company is an Equal Opportunity Employer M/F/V/DV.Quinn Group, Inc. provides equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, age, national origin, disability, or veteran status. An Affirmative Action Plan is in place to promote advancement of protected groups. #LI-Onsite

Responsibilities

The Service Coordinator manages communication between customers and technicians, ensuring all service jobs are accurately coordinated, updated, and completed promptly. Key duties include coordinating technician dispatch, managing work orders, ordering parts, and providing professional customer service to support NPS scores.