customer service skills, basic computer skills, data entry, chat management, de-escalating conflict
Capabilities: customer focus, communication (verbal and written), empathy, resilience, organisation, process and detail orientation
Experience: customer service, defusing conflict and managing difficult interactions, inbound contact centre (desired)
Attributes: friendly and service-oriented, empathetic, team player, self-motivated and learning agility, results-driven, patient, stable, and consistent
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