SERVICE COORDINATOR at RENEWAL BY ANDERSEN OF CENTRAL PA

Mechanicsburg, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Scheduling, Coordination, Customer Service, Appointment Setting, Outbound Calling, Email Communication, Text Communication, Information Gathering, Collaboration, Inquiry Response, Feedback Management, Survey Administration

Industry

Construction

Description

Description Join Our Team at Renewal by Andersen! Renewal by Andersen, the full-service window replacement division of Andersen Corporation, is seeking a Service Scheduling Coordinator to join our dynamic team in Central Pennsylvania. Position Overview As a Service Scheduling Coordinator, you’ll play a vital role in ensuring a seamless customer experience by scheduling appointments for warranty and non-warranty service work. You’ll support the Service Department while collaborating closely with Operations and Production teams. This position is essential to the customer’s ongoing home improvement journey and directly contributes to department and company success. Key Responsibilities Schedule and confirm customer service appointments with accuracy and professionalism Place outbound calls, emails, and texts to gather necessary information from customers Support Operations and Production teams while collaborating with other internal departments Serve as the customer’s single point of contact, responding to inquiries efficiently and effectively Manage Medallia responses and send closing surveys to capture customer feedback Perform additional duties as assigned to support team and company goals Why Choose Renewal by Andersen? Competitive compensation with monthly bonus incentives Comprehensive benefits package Supportive work environment that values work-life balance Employee discounts on our premium products Be part of a company with a rich history of innovation and excellence About Us With over 120 years of innovation in the window and door industry, Renewal by Andersen is the trusted choice for homeowners nationwide. As the largest replacement window company in the U.S., we serve over 100 markets — transforming homes with energy-efficient composite windows. Our commitment to excellence begins with a free in-home consultation and continues through professional installation for optimal performance. Ready to Make an Impact? Apply today and become part of our mission to transform homes — and lives.

Responsibilities

The Service Scheduling Coordinator will be responsible for accurately scheduling and confirming customer service appointments for warranty and non-warranty work while serving as the primary customer contact. This role also involves supporting Operations and Production teams and managing customer feedback through platforms like Medallia.